Returns and Refunds Policy

Returns and Refunds Policy

At TEVS INTERNATIONAL LTD, we strive to provide excellent products and services to our clients. We understand that circumstances may arise where returns or refunds are necessary. Please read our Returns and Refunds Policy outlined below:

 

1. 100% Cash In Advance, Shipping, and Clearing:

- We require 100% payment in advance for all orders before shipping and delivery.

- The client is responsible for covering the shipping and clearing costs, which are to be paid before the delivery of the goods.

 

2. Payment Method:

- All payments, including deposits and full payments, should be made by cheque payable to our Nigeria account when converted from Dollar or to our dollar account.

 

3. Liability for Damages:

- Our company will not be liable for any damages caused after the delivery of the goods. It is the client's responsibility to handle and store the products carefully to avoid any damage.

 

4. Shipping and Custom Delays:

- Our company is not responsible for any delays caused by shipping companies or customs. While we strive to ensure timely delivery, external factors beyond our control may cause unforeseen delays.

 

5. Non-Refundable Deposits:

- Deposits made for orders are non-refundable. This policy ensures that we can initiate the sourcing and production process promptly upon receiving the client's order.

 

6. Shipping and Clearing Costs:

- All shipping and clearing costs cover transportation and customs clearance up to Abuja, Nigeria. Any additional charges or costs incurred beyond this point will be the responsibility of the client.

 

7. Preorders and Installation:

- For preorders, we do not provide installation services. It is the client's responsibility to arrange for installation upon receiving the goods.

 

8. Timely Pickup of Goods:

- Upon arrival of the goods, the customer should pick up their order within one day. Failure to do so may result in additional charges of 10,000 Naira or its equivalent in Dollar per day for storage and handling.

 9. Varied Shipping and Clearing Costs:

- Shipping and clearing costs may vary depending on the total cost of the goods. These costs are subject to change and may increase accordingly.

 10. Goods Different from Order:

- In the event that the goods received are of a different shape or design than what was ordered, we will initiate a full refund.

 

At TEVS INTERNATIONAL LTD, we are committed to resolving any issues promptly and ensuring client satisfaction. Please contact us within a reasonable time frame if you encounter any problems with your order. We will work closely with you to address your concerns and find a suitable resolution.