Returns and Refunds Policy
At TEVS
INTERNATIONAL LTD, we strive to provide excellent products and services to our
clients. We understand that circumstances may arise where returns or refunds
are necessary. Please read our Returns and Refunds Policy outlined below:
1. 100% Cash
In Advance, Shipping, and Clearing:
- We require
100% payment in advance for all orders before shipping and delivery.
- The client
is responsible for covering the shipping and clearing costs, which are to be
paid before the delivery of the goods.
2. Payment
Method:
- All
payments, including deposits and full payments, should be made by cheque
payable to our Nigeria account when converted from Dollar or to our dollar
account.
3. Liability
for Damages:
- Our
company will not be liable for any damages caused after the delivery of the
goods. It is the client's responsibility to handle and store the products
carefully to avoid any damage.
4. Shipping
and Custom Delays:
- Our
company is not responsible for any delays caused by shipping companies or customs.
While we strive to ensure timely delivery, external factors beyond our control
may cause unforeseen delays.
5.
Non-Refundable Deposits:
- Deposits
made for orders are non-refundable. This policy ensures that we can initiate
the sourcing and production process promptly upon receiving the client's order.
6. Shipping
and Clearing Costs:
- All
shipping and clearing costs cover transportation and customs clearance up to
Abuja, Nigeria. Any additional charges or costs incurred beyond this point will
be the responsibility of the client.
7. Preorders
and Installation:
- For
preorders, we do not provide installation services. It is the client's
responsibility to arrange for installation upon receiving the goods.
8. Timely
Pickup of Goods:
- Upon
arrival of the goods, the customer should pick up their order within one day.
Failure to do so may result in additional charges of 10,000 Naira or its
equivalent in Dollar per day for storage and handling.
9. Varied Shipping and Clearing Costs:
- Shipping
and clearing costs may vary depending on the total cost of the goods. These
costs are subject to change and may increase accordingly.
10. Goods Different from Order:
- In the
event that the goods received are of a different shape or design than what was
ordered, we will initiate a full refund.
At TEVS
INTERNATIONAL LTD, we are committed to resolving any issues promptly and
ensuring client satisfaction. Please contact us within a reasonable time frame
if you encounter any problems with your order. We will work closely with you to
address your concerns and find a suitable resolution.